The protection of your personal data is of particular importance to us. We treat your data confidentially and process it exclusively in accordance with the applicable data protection regulations, in particular the General Data Protection Regulation (GDPR) and the Telecommunications Act (TKG 2003). Below, we inform you about the key aspects of data processing in connection with our website and psychotherapeutic practice.
If you contact us via email or the contact form on our website, we will store the contact details you provide in order to process your inquiry and keep them available for any follow-up questions. These data will be stored for a period of six months and will not be shared with third parties without your explicit consent.
In the context of psychotherapeutic treatment, we process personal data in accordance with legal requirements, particularly according to § 9 (2) (h) of the GDPR and the Psychotherapy Act (PthG). This data includes, among other things, personal information, diagnoses, and therapy progress, all of which are treated with strict confidentiality. The data processing is carried out solely for the purpose of psychotherapeutic treatment.
Personal data collected in the context of psychotherapeutic treatment will be stored in accordance with legal requirements for the duration of the legally mandated retention periods. After these periods have expired, the data will be deleted in compliance with data protection regulations.
Our website uses Google Tag Manager and Google Analytics 4 to analyze user behavior. These tools help us understand how the website is used and continuously improve our services. However, the use of cookies only occurs after your explicit consent through our cookie banner.
Google Analytics 4 uses so-called "cookies," text files that are stored on your computer and allow an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. We use IP anonymization, which means that your IP address will be truncated by Google within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area before being processed.
Google Tag Manager is a tool that allows us to centrally manage tracking codes and website tags. Again, the triggering of tags and the collection of data only occur after your consent.
Data processing: The collected data is captured and processed after your consent in the cookie banner. This data may include information such as your IP address, the browser used, the website from which you visit us, the duration of your visit, and your interactions on our website. No data will be collected without your consent.
Revocation and objection: You can withdraw your consent at any time by changing your cookie settings or disabling cookies in your browser. Additionally, you can prevent the collection of data generated by the cookie related to your use of the website (including your IP address) and the processing of this data by Google by installing an appropriate browser plugin: https://tools.google.com/dlpage/gaoptout.
You have the right to access the data we process, as well as the right to correction, deletion, restriction of processing, data portability, and objection to the processing of your data. If you believe that the processing of your data violates data protection law, you have the right to file a complaint with the relevant data protection authority. In Austria, this is the Data Protection Authority, Barichgasse 40-42, 1030 Vienna.
For data protection inquiries, please contact:
Tatjana Hepperger, MA
Mariahilfpark 2, Top 712
A-6020 Innsbruck, Austria
Phone: +43 677 620 266 69
Email: kontakt@psychotherapie-hepperger.com
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